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Email trouble ticked system. Which one do you use?

Discussion in 'General Business' started by DaStarBuG, Jul 11, 2006.

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  1. #1
    Hi

    We are looking for a email trouble ticked system to handle support for our webproject.

    So far I have found: http://otrs.org
    which looks good but much to complex for what we need.

    Do you use a ticked system?
    Which one?
    How does it work for you? Any problems?

    Thx

    StarBuG
     
    DaStarBuG, Jul 11, 2006 IP
  2. DaStarBuG

    DaStarBuG Peon

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    #2
    Is no one using a ticked system that works via email?
     
    DaStarBuG, Jul 12, 2006 IP
  3. kevin7654

    kevin7654 Peon

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    #3
    I'm looking for one also. Unfortunately all of the ones I've found are currently out of my budget.
     
    kevin7654, Jul 12, 2006 IP
  4. tyrithe

    tyrithe Member

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    #4
    Well, otrs would definitely fall in your price range, or maybe fall off the bottom. (free)

    As far as a simpler one, I don't know of one. I'd be curious since I am looking at doing a site and developing CMS modules. I don't know if the email functionality in some of the bug tracking software is sufficient, but I think something like this is definite overkill.
     
    tyrithe, Jul 12, 2006 IP
  5. kevin7654

    kevin7654 Peon

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    #5
    which one do you use?
     
    kevin7654, Jul 13, 2006 IP
  6. muaythai

    muaythai Peon

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    #6
    muaythai, Jul 13, 2006 IP
  7. tyrithe

    tyrithe Member

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    #7
    I don't have it fully implemented yet, but I am setting up trac for bug/feature tracking.
     
    tyrithe, Jul 13, 2006 IP
  8. buckethead

    buckethead Peon

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    #8
    Take a look at IntelloDesk you can find it offered for $49 at WHT on and off again.
     
    buckethead, Jul 13, 2006 IP