Turbobit.net file hosting service official thread

See my message above http://forums.digitalpoint.com/showthread.php?t=1787814&p=16314406#post16314406

Your IP is not banned now. But it can be banned for 6 hours after you use JDownloader. To avoid ban, don't use this program.

We can't say why. Analyze and optimize your work.

 

I'm not using JDownloader. I don't download anything, I'm just uploader. Maybe you're banning not the IP, but whole range?

Cheers.

 

Around 10th May.

No, we ban only individual IP.
Please, contact our support team to find out the reason of your problem. Give them the following information: your login, IP, versions of browser and OS, results of tracert turbobit.net

 

Support hasn't replied on my ticket from 4th June. Only you is active and helpful.

So I write here the text of ticket:

Sent from: Client Date: 04/06/2011 10:39
Hello. I wrote it here:
http://forums.digitalpoint.com/showthread.php?t=1787814&p=16312289#post16312289

So I have less downloads since 31 may, up to today.
I know you have technical problems, but you should do something.

Please look on the this screenshot:
http://s7.directupload.net/images/110604/s42wope2.png

You can see since 31th may the downloads are dramatically decreased. It should be around 100 as always, because I'm promoting my links every day. And you can see the number of downloads from 3rd May is... only 14.

Next case, next screenshot:
http://s7.directupload.net/images/110604/3m2x7ccq.png

Look, the file was uploaded on 24th May. As you can see it was downloaded 1022 times, but on my statistics (look previous screenshot) sum/total of aren't even those 1022 downloads, and this is only one example file, I had much downloads of other files.

Sorry to say, but after last changes, I mean the user have to download >1% of file (you should count it, because the user see the advertise one way or the other), the temperature/coins system, the design and any smaller/bigger changes the TurboBit fallen down in compare to other filehostings. Still the free users speed are terrible and daily download limit 25 GB is funny at this time. Sorry for bitter words, but I'm with you since first days and I see how it's going bad, year ago I eartned much with you, now it's funny in compare to other filehostings. But I wish you and me all the best, so I'm writing you this letter.

PS. Don't know I chose good "Question Group", because it's in Russian language, so you should translate it into English.

Best regards,
Nasz Prezes

---

Sent from: Client Date: 05/06/2011 07:32
Yesterday I was unable to access the site for few hours. From my server I can access, so I think TB blocked me, maybe treat me as spam, don't know. But some friends have the same problem, and some don't have. The same problem was 2 days ago in past morning hours. I bet it's the one of reason why the downloads decreased drastically, because many people can't even connect to site. From Poland it was problem, from my Netherland VPS it was OK. It's very annoying. Look my IP and check I'm not blocked and tell what's going on?

Best regards,
Nasz Prezes

---

Sent from: Client Date: 05/06/2011 16:02
Today was the same - I was unable to access the site since 11:30 GMT+1 up now.

---

Sent from: Client Date: 06/06/2011 10:59
Anyone here?

I've got answer about access to site. And I'm not using JDownloader, what's more - I'm not downloading from TB, I'm just only uploading.

Best Regards,
Nasz Prezes

 

I have the Premium Plan Meeting (Pay-Per-Sale, PPS) Why as I have already earned the amount of 34.56 I can not pay? Appears to me such a thing

Your current balance : 34,56 USD
Available for withdrawal : 6,95 USD.

 

From our FAQ http://turbobit.net/faq

Why I can't withdraw only "Available for withdrawal" funds and can't withdraw all my money from account?

Such funds holds because you have some earning from credit cards and PayPal account. Due to payment policy of most banks and PayPal system, they have apportunity to for chargeback funds for purchases made by credit card or Paypal. We hold such funds for 45 days to exclude our and partners incorrect earnings made by purchases and refunded lately to customers accounts. Also added hold period of 10 days for all purchases paid for via SMS, to reduce the amount of fraud.

What does "Fraud/Refund" mean as payment Status?

Status as "Fraud" means that mobile operator inform as that customer made fraud purchase and payment for such purchase will not transfer from customer account to mobile operator and from mobile operator to us as well. Such purchase takes into account at Purchase page, but doesn't take into account at profit columns and your money account. Status as "Refund" means sucsessful payment transaction, but also means money chargeback or refund from our account back to customers account. Such purchase takes into account at Purchase page, but doesn't take into account at profit columns and your money account as well.

 

Please, PM me your login. We have problems with our helpdesk now, so we can't check your tickets.
And notice, if you add information to your old ticket, it goes to the end of the ticket list (they are sorted by date) and thus it will be readed later. This may be the reason why the support team still didn't answer your message.

 

Hitfile.net updates and the first Gold Master at turbobit.net

Dear partners,

we' like to please hitfile.net users - now all of you can prohibit free downloading of your files. You don't have to have premium access to do it anymore. Also remember that the file storage time depends on downloads (not on purchases, as it was before) and files with the same md5 have the same storage time.

We'd also like to announce that we've already have 403 Gold Posters (they receive +5% to their earnings) and we also have the first Gold Master! This user has earned 26 coins and now receives +10% to his earnings!

We wish you all good luck!

 

So I understand that if the Purchase tab will be labeled with every purchase a premium account is the word ACTIVE money goes into my account and if HOLD is this money will not be so? Well I understood?

 

ı reseller,
turkey is not a turbo acces.
paypal eror.
technical support is closed
so it is not selling...

 

Status Active means that you can receive your money now.
Status Hold means that you can receive your money after 45 (PayPal and credit cards) or 10 (SMS) day delay.

But in both cases if in the future we find out that it was fraud, this money will be taken from your account.

We still have problems with our ticket system, so, please, contact our support team via ICQ 574295970 Timur or Skype support.turbobit.net

 

date of paypal payments?

 

We should wait 45 days + 2 weeks for paypal payments... why??
other upload centers pays weekly...

 

Around 10th June.

See my answer before http://forums.digitalpoint.com/showthread.php?t=1787814&p=16335836#post16335836

 

ok, thanks for the message

 

you're welcome.

 

Turbobit stats very very bad.My first filehost Turbo but is not the same old times.Why?My 3. alternative filehost good than Turbobit

 

Now the payment on June 24?

 

Please, PM me your login and give more information about what you are unhappy with.

Yes, around 24th June.

 

When will a holiday bonus?