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Woocommerce Cache/Session issue during checkout

Discussion in 'eCommerce' started by mattriz, Jan 19, 2015.

  1. #1
    Hi. I wonder if anyone can help us. We have developed a site and everything has gone well with it, apart from the payment system at the last part of the checkout. It has Sagepay integrated in the Wordpress site and when it gets to the final part of the checkout, it shows this screen:

    {"result":"failure","messages":"
    \n\t\t\t
    Sorry, your session has expired. Return to homepage<\/a><\/li>\n\t\t\t
    First Name<\/strong> is a required field.<\/li>\n\t\t\t
    Last Name<\/strong> is a required field.<\/li>\n\t\t\t
    Address<\/strong> is a required field.<\/li>\n\t\t\t
    Town \/ City<\/strong> is a required field.<\/li>\n\t\t\t
    Country<\/strong> is a required field.<\/li>\n\t\t\t
    Postcode<\/strong> is a required field.<\/li>\n\t\t\t
    Email Address<\/strong> is a required field.<\/li>\n\t\t\t
    Phone<\/strong> is a required field.<\/li>\n\t<\/ul>","refresh":"false","reload":"false"}


    But, the site takes processes the payment and confirmations are sent out, so I know its working ok but this message is putting off customers as they feel the order hasn't taken place.

    We're not sure how to solve it, it might be something simple. Can anyone help us please?

    Thanks in advance,

    Matt.
     
    mattriz, Jan 19, 2015 IP
  2. mattriz

    mattriz Well-Known Member

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    #2
    Anyone?
     
    mattriz, Jan 20, 2015 IP
  3. irj

    irj Active Member

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    #3
    Are you using an SSL certificate? I had this same problem with my website. It was misconfigured SSL certificate. Temporarily disable SSL on your site to test this.
     
    irj, Jan 22, 2015 IP
  4. irj

    irj Active Member

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    #4
    Did you get a chance to test?
     
    irj, Jan 23, 2015 IP
  5. Shahzad Jameel

    Shahzad Jameel Well-Known Member

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    #5
    Hi Matt

    Were you able to fix the issue? Kindly update

    Thanks
     
    Shahzad Jameel, Jan 28, 2015 IP