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live chat - yes or no?

Discussion in 'eCommerce' started by zannovski, Mar 16, 2013.

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  1. Atikur

    Atikur Active Member

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    #61
    To know more about chatwing you can visit this site here: http://chatwing.com/site/faq
     
    Atikur, Apr 9, 2015 IP
  2. RogerDale

    RogerDale Greenhorn

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    #62
    You should totally go for live chat. Clients often do not complete a given transaction on a website because it is too complicated or simply he's too lazy too contact you via a helpline. Nowadays running a business is not only about price competition but also highly personalised customer experience.
     
    RogerDale, Apr 13, 2015 IP
    H0stZealot likes this.
  3. dscurlock

    dscurlock Prominent Member

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    #63
    I rarely call anyone on the phone anymore, if you have a customer base,
    then certainly offer chat, but if you intend to keep it offline all the time, then
    do not put up chat at all, you will just end up pissing people off....
     
    dscurlock, Apr 13, 2015 IP
  4. H0stZealot

    H0stZealot Active Member

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    #64
    Just imagine yourself going shopping to a huge over-the-counter shop without any assistants. It's already frightening and if you ahve any doubts with nobody to consult with - you will most likely leave.

    The same goes here. Have a chat button clearly visible on your site, just don't make it a pop-up, self-opening windows cause much frustration. If visitors see they can contact an assistance if need be - they are more likely to stay.

    Have chat software like LiveZilla - it does not pop-up, brings calls if agents are online or creates tickets if agents are offline. Very convenient.
     
    H0stZealot, Apr 13, 2015 IP
    dscurlock likes this.
  5. Atikur

    Atikur Active Member

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    #65
    May be you're right in some cases. But if you have too many users and you need to handle themselves then live chat isn't possible. So you have to go for another way and in that cause social chat is better and I support that too. And of course in that situation chatwing chatroom keeps an important role. I am satisfied using chatwing chatroom services.
     
    Atikur, Apr 21, 2015 IP
  6. Blesta.Store

    Blesta.Store Active Member

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    #66
    I would recommend you have live chat in the opening hours for sales, I didn't expect a lot of chats but it does double the amount of orders because they can ask you questions.
     
    Blesta.Store, Apr 21, 2015 IP
  7. Lipipaliwal

    Lipipaliwal Banned

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    #67
    Live chat is very important for converting visitors into customers. Who knows when anyone visited to your site and suddenly got impressed with your chat and become your client. I think live chat is must.
     
    Lipipaliwal, May 1, 2015 IP
  8. Atikur

    Atikur Active Member

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    #68
    guys i will update you with some additional info about chatwing, i have went ahead and uploaded my own emoticons(and some gifs) in my chatwing dashboard and it is very great feature. My users are very satisfied in the chat with the emojis and it is making them chat longer ie. stay on site, more page views, and more ad $ :)
     
    Atikur, May 3, 2015 IP
  9. Neha goswami

    Neha goswami Greenhorn

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    #69
    I agree with @Lipipaliwal, live chat is the main approach for converting your website visitors into customers. Live chat software has first-rate features and can be integrated to your website within few minutes with no effort. Go with the live chat to increase your customer's list. ;)
     
    Neha goswami, Dec 4, 2015 IP
  10. DTGraffix

    DTGraffix Greenhorn

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    #70
    I've just added Zopim Live Chat to my website ... And I can see this making a huge difference in my conversions.
     
    DTGraffix, Dec 6, 2015 IP
  11. Benpick

    Benpick Greenhorn

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    #71
    Livechat is definitely a big plus factor and can also convert sales. Mostly our customers use our livechat as it's just a click away from our website. Customers can ask questions about the products and can also send the chat transcripts to their email address for reference of what was/were discussed so they won't forget etc.
     
    Benpick, Dec 6, 2015 IP
  12. mohsin qureshi

    mohsin qureshi Active Member

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    #72
    Why not, live chat is a healthy activity for business purpose, its also attract people to come and visit your website. Once the visitros increased, you may also earn by the adds on you web page, that is really a good idea i strongly reccomend it.
     
    mohsin qureshi, Dec 7, 2015 IP
  13. sarahk

    sarahk iTamer Staff

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    #73
    How does it increase traffic to a website?
     
    sarahk, Dec 8, 2015 IP
  14. digimark

    digimark Greenhorn

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    #74
    I found out that people don't like to wait for reply so they prefer to call or use live chat so anserw is - YES! Hapiness of your clients is very important and statistics clearly says that 9 out of 10 people are very satisfied about live chats.
     
    digimark, Feb 15, 2016 IP
  15. NWA.Digital

    NWA.Digital Peon

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    #75
    Using Analytics, I found out that an ecommerce shops that has a live chat, decrease the bounce rate, and increase sells
     
    NWA.Digital, Feb 16, 2016 IP
  16. Rado_

    Rado_ Active Member

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    #76
    Live Chat will mostly turn your visitors into buyers. It offers a more decent contact between you and the customer, which makes it easier for the visitors. They don't have to wait for ticket replies. All in all, yes, Live Chat is a plus. Definitely +1.
     
    Rado_, Feb 18, 2016 IP
  17. digimark

    digimark Greenhorn

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    #77
    I fully agree with that. It increase your sales a lot.
     
    digimark, Feb 20, 2016 IP
  18. lucie merieux

    lucie merieux Member

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    #78
    You'll actually find the answer in this eBook with the tip of Abhiroop Basu from Zendesk (N°6) saying that a live chat is an efficient way to provide prompt support to your customers on mobile.
    Hope this will help you: 37 Expert tips to succeed in eCommerce in 2016 => You can download it on WiziShop.io
     
    lucie merieux, Feb 24, 2016 IP
  19. digimark

    digimark Greenhorn

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    #79
    Wow Lucie! Thanks, that's a very good resource!!!
     
    digimark, Feb 24, 2016 IP
  20. lucie merieux

    lucie merieux Member

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    #80
    Your welcome :) I hope it will help everyone who's looking for some help.
     
    lucie merieux, Feb 24, 2016 IP
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