Abusive and illegal fees epidrive.com

Hello

We are having a problem with this company epidrive.com

Explaining what happened:
We are a reseller, and resell servers for advertising, ads, VPS, and Email marketing (not spam), we had a customer who has abuse after two days of use on the epidrive server (cami client), the epidrive suspended the server customer, we check records on the ip and was not in RBL, then ask the voucher epidrive, the epidrive us returned with a receipt in spamtrap then suspended and removed the cami our customer billing area.

Apparently everything was resolved, we removed the abuse client after notification of epidrive, however after a few days in the epidrive returns charging $ 25 rates on RBL cleaning over ip, as they will remove the RBL, RBL not exist on the client cami? I did not agree with this rate then answered epidrive not agreeing with the $ 25 fee because it was not warned in their TOS on this rate, see:
http://snag.gy/s3cyA.jpg

The epidrive returns telling us that the old servers were reported as spam (old servers), however no proof or suspension was done on the old server, I understand that it is our responsibility to monitor our customers however spam notifications are normally sent to ISP and forwarded to the responsible on the node, so for us to locate and we remove the old abuse client would need to notify us of this ancient epidrive abuse and it just happened Noa.

Therefore, in epidrive returned in emaçando enter our records in MaxMind system if you do not pay the $ 25 fee to them, I agree to pay this fee only if this rate was quoted in the TOS epidrive, but the TOS epidrive not cite any rate, they simply are charging me a fee on the ip clean RBL, and fees that are not in their TOS, this is abuse and illegal.

We request the ip to epidrive for us to do this cleaning, however no ip was delivered or receipt proving the accusation, this company is simply trying to steal my money with menaces on MaxMind.

I understand that clean ips RBL is laborious, but our client did not put the ip in RBL (he was spamtrap only) , however this company not specified these rates in their TOS, they simply created a value and charge me due to abuse done by our former customer who has already been resolved, we will not pay any fees that are not in their TOS and please stop threatening me and try to steal my money.

Thanks

 

Uhm, did you actually READ the TOS? Let me clarify:

Hence, it seems Epidrive is in its full right to demand you pay a fee for them to clean up whatever mess your customer made. And, seriously - it's $25.

 

Hello

Yes, I have read, however our client does not put your ip in RBL (the client used the server just two days), he received spamtrap report or any denunciation of spamcop then ask proof epidrive on this complaint and in they sent out a Email with spamtrap record.

They are wanting to charge me a fee for RBL (but the ip was not in RBL).

Another item important so this value of $ 25 to cover expenses1X ip used for 2 days only? This value is simply an abuse and remembering that the ip was not in RBL (spamtrap only)

Thanks for reply

 

I dunno about where the IP is or not - that is something only EpiDrive has access to, and perhaps you. My point was that there is probably work involved in solving the problem. Depending on where EpiDrive is hosted, cost of business might differ from whatever local cost you're used to.
$25 wouldn't get me looking at an email, even, much less actually doing any work - it wouldn't pay for more than about 10 minutes of my time, at most. Personally, I don't think this is an unfair cost, but that might just be me thinking in Norwegian money - if the cost of the server-plan is significantly less than $25 pr. month, for instance, it doesn't make sense to overcharge for doing this.

 

Hello

You do not understand, as I Explained, our client used the server for just two days and Then epidrive suspend the client server que stating the customer made spam.

Then ask details about spam with epidrive Then They returned us with a message in spamtrap report (not RBL), Then remove the client from our base and the case was settled.

After a few days, epidrive returned in charging us $ 25 for cleaning in RBL (ip never got RBL, it was just spamtrap), so this value of $ 25 is unfair (Could be even $ 2), the I would pay for the que rate was not created by our customer? Then epidrive threaten us with MaxMind, do not think just any company know how to remove RBL requests and it would not generate $ 25 of spending (for none RBL), he Could simply ask Them to clean the ip RBL (if really the ip was in RBL), but the ip was not in RBL.

I see only one company trying to get our money unfairly, yes, our client was terminated by spam spamtrap, we remove our customer and maintain the server stopped, However it was not created any RBL (we see this issue) so the rate 25 dollars should not be charged (independent counsel of the price per hour of each company)

You would pay for something que your customer or you did not? (RBL entry) I think not.

And if client server occur be hacked and epidrive to charge this customer $ 1000 rates? It also would not be right, first epidrive should provide RBL proof to then charge these rates, and these rates should be in their TOS, but in this case it just this charging the amount he desired.

(epidrive not specify any value in their TOS, they just say they can charge the amount you want, without citing entries RBLs)

Thanks