An important question

A friend of mine was buying a myspace acount a while ago, and he paid for it, got the acount pass word and the login email adress but when he loged in it wasnt what he expected it to be. he asked me what could he have done and i didnt know, i told him there really wasnt anything he could because buying a myspace acount is against the terms of service. so i said u just got screwed over and there is nothing you can do. was I correct in telling him this or was there something he could of done?

 

He could try filing a chargeback. It's worth a shot.

 

a charge back? what is that? is that like a refund through paypal? and the person would mostly decline the refund request

 

A chargeback occurs when a buyer asks their credit card company to remove a charge from their credit card statement. The credit card company will ask the buyer to provide an explanation about why they are disputing the charge.

Two common reasons for reversals or chargebacks are:

A buyer's credit card number is stolen and used fraudulently

A buyer makes a purchase, but believes that the seller failed to fulfill their side of the agreement (e.g. did not ship the item, shipped an item that was very different from the seller's description, or the item was damaged when the buyer received it).

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So since it was different than described, he may be able to get a refund if the seller still has the money in their paypal account. It also works if he paid with his paypal balance, doesn't have to be a credit card.

 

also, not forget, an +25 dollar fee (extra) applies on a chargeback. It doesnt matter if the card was stolen, or the card-owner was not satisfied with the goods.

I never had a froozen account before, alltrought I processed over 300k true my account. Sometimes I have a chargeback, just make sure there is some money left in your account to cover ~2% of the transactions, for max 180 days.

It also depends on what goods your selling. Electronic goods (shipped via email, like software) can be easly "fighted" back to normal paypal complaints. Normal paypal complaints (not complaint via creditcard company) will be won if the goods you sell are "electronic" as paypal not disputes electronic goods.

 

im confused about what you are saying can you rexplain but in a simpler way?

 

I think GsMen is speaking from a seller's standpoint. I wasn't aware that they don't dispute sales of electronic goods, but I still think it's worth a try.

 

yes sorry, I need many words to explain a little.

if you are SELLER of electronic goods, and you recive a paypal complaint (not chargeback) SELLER will win the dispute, as paypal not take liability on e-goods.

if you are SELLER or not electronic goods (goods shipped via fedex airmail DHL etc), and you recive a paypal compliant (not chargeback) you will need to proove you shipped the item, otherwise, most likely paypal will give BUYER the money back. In this case NO extra charges to your paypal account (only original amount)

If your SELLER and buyer payed the goods (electronic-goods(software) or normal goods) via paypal, with an creditcard, and buyer complaint to his bank, you will have a chargeback. In my business 100% of chargebacks are granted to BUYER, he will get his money back, + 25 us$ "chargeback fee"

Please learn something about creditcards wich apply to (i think all) countries:
-100% fraud protection, if you as owner, say to visa you NOT done transaction they will refund the money (especially if you not done this before)

-Satisfaction guatantee, if your not satisfied, (whatever reason) you can bring back the goods for a refund, if SELLER not cooperate, they will do chargeback (+ 25 for SELLER)

-Insurance on goods, lost or stolen, as card owner you will have some insurence on the with card bought goods.

prouberbly many more rules /features for the cards, but 1 & 2 seem very relevant for our web biz

 

oh btw,

I not care about the chargebacks, as long as the ROI is higher than its actually costs. Creditcard acceptors (online or offline) are assumed to take fraude / abuse risks when accepting cards!