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Any ideas on what program I could use?

Discussion in 'General Business' started by thebassman, Oct 4, 2005.

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  1. #1
    (sorry if this is not in the right place) ;)

    Here's what I'm looking to do.

    We have 30ish people in one department that send emails that are answered by 5ish people in another department. Currently, we just send individual emails from our department to an email bin at the smaller department, and one of them answers us back individually. What I want to do is set up a system where we, in the larger department, can just fill out a form/ticket that is emailed to the other department, then then can reply via email, and the reply is just updated on the ticket on our side. All 30 of us would have access to the ticketing system, but the smaller department would just continue as normal, replying to emails. Any ideas as to what program would work for this type of application? Would something like osTicket work, maybe?
     
    thebassman, Oct 4, 2005 IP
  2. lorien1973

    lorien1973 Notable Member

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    #2
    lorien1973, Oct 4, 2005 IP
  3. MiamiHost

    MiamiHost Peon

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    #3
    I would have to agree with that one, our company has used kayako for a little over a year now and for what your looking to do is what this would do for you
     
    MiamiHost, Oct 4, 2005 IP
  4. thebassman

    thebassman Asleep at the Keyboard

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    #4
    Cool, thanks. :)
     
    thebassman, Oct 4, 2005 IP
  5. dbtech

    dbtech Guest

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    #5
    yup kayako has worked well for my company too..
     
    dbtech, Oct 6, 2005 IP