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BPO Company India

Discussion in 'General Business' started by hitechbpo, Nov 25, 2011.

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  1. Goodwill110

    Goodwill110 Greenhorn

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    #21
    Most Importantly Technical Support which is provided by Indians as they are quite technical savvy and it need lots patience.
     
    Goodwill110, Dec 24, 2011 IP
  2. ApocalypseXL

    ApocalypseXL Notable Member

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    #22
    I must admit Tech Support is awesome , it usually goes like this :

    Me : Hi , do you have this XXXX(write description) feature available ?
    Indi Tech : We have blah blah (describes generic features) .
    Me : No i need to know if you can provide me with this XXXX (write a even longer description) feature .
    Indi Tech : Let me forward you to our
    Me : Hi do you have XXXX available ?
    US guy : We sure do .
    Me : Thank you for your time .

    This happened to me when i contacted a hosting giant . The annoyance from the fist guy was enough for me not to make a deal with the company . So ya outsource your tech support and annoy the crap out of all the customers .
     
    ApocalypseXL, Dec 24, 2011 IP
  3. Go4Promotion

    Go4Promotion Peon

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    #23
    Ah, well.. I am sorry for any non-existent English language error or indecency which you found in my comments. English, was not the point here. The point was to ponder over the reasons why US citizens are losing jobs and US companies are outsourcing their 'highly skilled' jobs to us. Money is the factor, sir.
     
    Go4Promotion, Dec 25, 2011 IP
  4. Codythebest

    Codythebest Notable Member

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    #24
    Me: Hi
    Indi Tech: Hor are you toooday? My name is Scott, row can I relp you?
    Me: Scott, what's your name?
    Indi Tech: My name is Scott, sir.
    Me: Scott, I'm talking about your real name.
    Indi Tech: Armitraj, sir
    Me: Why do you call yourself Scott?
    Indi Tech: I don't know sir. I'm reading my screen, sir.

    (true story)
     
    Codythebest, Dec 25, 2011 IP
  5. angelseo

    angelseo Peon

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    #25
    And also we are more money oriented kind when compared to the other countries..And we also opt for less pay..This is the reason i have heard of..
     
    angelseo, Dec 28, 2011 IP
  6. GlowCapital

    GlowCapital Peon

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    #26
    The quality is equivalent to the amount of money you pay for it. The fact of the matter is that companies TRULY DON'T care about customer support and satisfaction, they just need people to be under the impression that they are being serviced. PayPal and eBay have quite possibly the worst outsourced customer support from any company I have seen.
     
    GlowCapital, Dec 29, 2011 IP
  7. Anurag_G

    Anurag_G Peon

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    #27
    Affordable services
    long terms
    Return on investment
     
    Anurag_G, Dec 29, 2011 IP
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