For @#$% Sake People, Learn Some Accountability

Ok awesome, so you made the foray into web business and you have your first client, or your first clients. Whatever

You need to establish a reputation because most of your future customers are going to make their decisions based on testimonials, and referrals from your previous customers.

So what SHOULD you do?

1) Set a deadline. The worst thing you can do is leave a client waiting.

2) Stick to the deadline. Don't be a slacker, if it means you not having "fun time" suck it up or work at McDonald's.

3) Be pro-active. If you're going to miss a deadline or if an issue or problem comes up, ALERT YOUR CUSTOMER!!!!!!!!! Don't pussy out and avoid them. That's the best way to piss people off and lose a customer - and all the future ones they bring.

There is nothing on Earth or Hell that is more furious than the scorn of a pissed off customer

There, how hard is that?

 

Bad experience?

 

Make it two

 

He's right though....that's solid advice.

Delivered a bit abrassively but good nevertheless.

 

It sucks, and if they were honest they could do so much better, some people just don't get that.

 

good team, svz, thanks!!

 

It's just so annoying.

You know what? I think most people here would do more than enough to help promote and get new customers for a person they've worked for that treated them well, kept their promises and made them happy.

All you need is one bad testimonial and you'll begin losing customers, I can guarantee that.

 

I agree, that is good advice nothing is worse then expecting something then not getting it on time THEN being ignored

 

I agree with everything except:

The scorn of the wife is much much worse.

 

A wife is a customer though, she's buying the milk right?

Exactly..

And people are like, what if I do deliver in the end? What if the customer is happy with the end product?

That doesn't mean dick all.

If I spend two months twiddling my thumbs, wondering where the hell my money went, wondering if I've been scammed...

If I spend two months wasting my time, wondering why nothing's happening, saying, "If I had gone another route X would be up by now"

It doesn't matter how good the final product is, I'm still going to cut rope and get as far away as possible.

 

I don't think it's as much dishonesty as it is laziness and pussiness.

Most successful people I know, no matter which profession they're in, routinely work 12-16+ hour days and at all hours of the day and night as well.

They're also all, for the most part, honest and straightforward when there is bad news to deliver.

Once you lie to someone (me), the trust is gone- Forever!

 

But it's not lying if you don't see, speak or say anything to them right?!?!

 

Yeah guess you're right, it's laziness. They need to realize that their customer(s) may also have deadlines and are relying on them to come through. Still, common sense would be to inform the customer if you're going to be delayed so they can make adjustments, but common sense is not all that common.

 

I think you should send someone w/ a Louisville Slugger over to make sure the person you contracted is "ok".

 

If you promise to deliver something and don't you lied in your initial promise. No?

 

Yep! Administering a good baseball-batting usually ensures that you feel better about being lied to.

 

LOL

But I mean it applies to everyday life right?

Every wonder why your parents went to the same shoe cobbler, hair dresser, whatever over and over again? Even though the person across the street may have been cheaper, better qualified, or better looking?

It's loyalty, and it's worth more than gold.

 

Gotta be careful, I know someone who's friend was raped so he went after him with a baseball bat. The rapist died (deservingly), but the guy got 5 years in jail.

 

I think with stores like Walmart that loyalty thing is being forgotten and not applied in general life by too many people now.

Funny thing but if you get that loyalty and trust you can even charge more for the same thing, but they don't get that either.

 

What the hell is a shoe cobbler?