Fortatrust.com stores credit card numbers and does unauthorized charges!

We signed up with FortaTrust.com for colocation in Panama July 29th 2014 in order to expand our capacities to Panama. The order got duplicated occasionally, as well as an invoice. Due to having the Credit card added on our account, Fortatrust charged it for both orders, even so the trouble ticket was risen immediately with request to cancel the duplicated order.

Since that time, there have been neither response from Fortatrust.com Billing department nor from General phone support (at 1.855.201.7888 or other phone numbers on the website). We received random responses from anonymous General support representatives via Ticket system 'your request has been forwarded …. and will be handled shortly'.

So far, the card has been charged 8 times. No refunds, no response, no service.
Finally we blocked the card and opened a chargeback cases with our Bank.
AVOID this provider.

We've already found a ton of negative reviews on many sites... if only we knew this before...

p.s. If there is a better section for this topic - please move it there. Thanks in advance.

 

So sorry to hear your experience with them, hope you will get your back back soon.

You should've search for reviews before ordering their service. I just did a Google search on the company name, and it turns out to have a lot of negative review on other forums and website.