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Good Support Ticket System

Discussion in 'General Business' started by dvduval, Feb 7, 2006.

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  1. #1
    Looking at what is available in Fantastico, I see we have:

    Customer Relationship
    Crafty Syntax Live Help
    Help Center Live
    osTicket
    PerlDesk
    PHP Support Tickets
    Support Logic Helpdesk
    Support Services Manager

    I have been getting a lot of requests for installation and support over at www.phplinkdirectory.com and I'm wondering what might work well so that I can coordinate customer needs with staff people that can help them.

    Thanks!
    David
     
    dvduval, Feb 7, 2006 IP
  2. keliix06

    keliix06 Active Member

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    #2
    I have been very happy with Kayako eSupport and SupportSuite from www.kayako.com.
     
    keliix06, Feb 9, 2006 IP
  3. lorien1973

    lorien1973 Notable Member

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    #3
    I have heard a lot of good things about kayako as well. I'm considering migrating to it this year.
     
    lorien1973, Feb 9, 2006 IP
  4. cgchris99

    cgchris99 Peon

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    #4
    I also need this type of software. I will look into kayako.

    Was hoping for an open source option but the ones I have looked at do not look as good as kayako.

    Plus I need the email parser to generate tickets.
     
    cgchris99, Feb 13, 2006 IP
  5. forkqueue

    forkqueue Guest

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    #5
    I've got a few customers that use RT, it's a pretty good piece of software, and open source too :)
     
    forkqueue, Feb 13, 2006 IP