hivelocity review

Ok I'll keep this very simple.

Bought server Pentium D 3.0 Ghz. The processor I recieved was a 2.8 Ghz. They replaced it with a 3.4 Ghz. However it was HT and not dual core. They replaced it yet again with the correct processor. One week in to my billing period I finally had a usable server with the correct hardware. Next day there was two hours of "scheduled maintence". Couple weeks later I got 45 minutes of downtime. Checked logs and it said CPU was over heating. They replaced the heat sink, and rebooted the server. I was in bed when this happened, so I couldn't start services. 6 hours more downtime. CPU was still over heating, so he replaced the mother board. Again replaced it some 20 hours after the time I had designated, and wasn't able to start the services on time. 1 hour more downtime. After that, the error STILL persists, and I still get downtime due to heat issues. Server goes down every few hours for around 5 minutes. Issue is not resolved. It took a week to get the correct processor, and since then there has been hours upon hours of downtime.

So let's review. I'm on my THIRD CPU, SECOND mobo, and SECOND heat sink. Still getting heaps of downtime, and SSH is virtually unusable due to the constant messages it's sending to the kernel.

The live support is almost useless. All they do is either say:
1.) Email someone
or
2.) Open a support ticket

So in the few weeks I've had with them, the first week was 100% unusable due to the wrong processor(s) being in there, and at least 12 hours of pure outages.

Also I should mention currently it's showing a CPU in there with one core. This was after they replaced the mobo.

Their ad on WHT @ (webhostingtalk.com/showthread.php?t=562632) says:

* DUAL CORE P4 3.0 Ghz
* 1 GB Ram
* 160 GB Sata hdd
* 6 ips

Do they even make P4 3.0 Ghz Dual Cores? That should have tipped me off to the service I was in for.

Please feel free to paste this paste on any web master forum/blog you wish.

 

Most of this looks cut and dry and certainly it looks like they messed up big time.

But, that being said, what is their live support policy? I know a lot of companies make it very clear their live support is only for basic issues.

 

Here is an update. These people are ****** clowns.

Here is an interesting piece of info. Their replacement of the mobo messed up the BIOS settings, and they really have no idea what they are doing. After 90 minutes of downtime they say they replaced a fan or something. He brings it back up finally, and says "OK it has two cores now". I checked /proc/cpuinfo, and of course it says there is one core. So since they 1.) caused the issue in the first place and 2.) have no idea how to fix it, I poked around. Here's what I found:

CPU0: Intel(R) Pentium(R) D CPU 3.00GHz stepping 05
per-CPU timeslice cutoff: 1751.12 usecs.
task migration cache decay timeout: 2 msecs.
weird, boot CPU (#1) not listed by the BIOS.
Booting processor 1/0 eip 3000
CPU 1 irqstacks, hard=c03ef000 soft=c03cf000
Not responding.
Inquiring remote APIC #0...
... APIC #0 ID: failed
... APIC #0 VERSION: failed
... APIC #0 SPIV: failed
CPU #0 not responding - cannot use it.
Total of 1 processors activated (5988.90 BogoMIPS).
ENABLING IO-APIC IRQs
..TIMER: vector=0x31 pin1=2 pin2=-1
Brought up 1 CPUs

It's really sad when a 19 year old kid with no certifications can diagnose problems from 2,000 miles away, better than their IT staff at the data center. Maybe they should fly me over for a job. Either way the issue is still not fixed.

EDIT:

Hello,
No this is a single chip with dual cores. If it was dual chips with single cores it would be listed twice.
Thank You,
-Thomas
HiVelocity Support Department


That's pretty sad, cause that's so totally wrong. SMP, Dual core, and Dual CPU will all be listed twice. This is just pathetic

 

Thanks for the review. I did read some bad reviews about them and although their prices were quite tempting, I decided not to go with them.

Hope it is uphill from hereon for you.

 

They fixed it finally (another hour and a half downtime later). Hopefully I get good uptime from now on...=\

 

I was going to order $1000 a months worth there, good job I didn't. I was having it on private switches etc, and some high spec servers to cluster.

 

Just got the downtime report for this month. (Which is like 2 weeks since I started mid match.)

Dear Alex (username Rub3X),

From: Mar 01 2007 12:00 AM (US/Eastern)
To : Apr 01 2007 12:00 AM (US/Eastern)

1. CyberKnowledge
- uptime: 96.904%
- downtime: 23hr 00min

That's giving them a lot of credit. Over a week of that is my old host which was 100% uptime.

 

Perhaps you should have read up on Hivelocity prior to switching from a provider that was giving you 100% uptime.

It is your own fault, I'm afraid.

 

Yea, you are a genius aren't you? It's definitely my fault that they put the wrong processor in twice. Also my fault they put a mobo meant for single more processors in the box. Also my fault they thought that fixed it. Also my fault it was over heating. You're an idiot.