How to sell via email and multiple users?

Hello,

I'd like to take on a second person for sales (via email). I'm wondering about:

• one face to the customer
• having a personal customer service staff member
• how do bigger shops do this (not amazon or similar - just some big sellers on ebay or bigger stores maybe in B2B?
• responsibility of client history documentation and future whishes

Do we have only one mail address:
and a second one for the next language
or does every sales person have his/her own email address?
Is there a best practice?

Thanks in advance
Chris

 

your almost over-thinking and worrying too much on these details.. but i guess that happens to everyone.

usually each sales person has their own email, but ive seen same email used for multiple support members.

 

Not sure whether this can be over-thought.
How about a sales person builds up a good relationship with a customer and leaves after one year? The customer has to get to know someone from scratch plus the email from this sales person (if it's a personal one) won't be in use anymore.
Or how about from the customer side .. would it be better to have this special, personal touch or would a customer be happier about a company in which everybody always knows the current status of any request/project?

For amazon etc. they might not have a personal?
Very small whole salers and manufacturers (just the sales staff) might only have a personal one.

There are many pros and cons.