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I need some help with this issue

Discussion in 'General Business' started by DPTony, Nov 3, 2005.

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  1. #1
    I did a PHP project for a lyrics site over a month ago. I did everything I was suppose to. A month later he contacts me saying theres one issue with the code that the pagnation isnt working correctly. He demands me to work on it this instant or he will do a charge back. What should I do?
     
    DPTony, Nov 3, 2005 IP
  2. aaron_nimocks

    aaron_nimocks Im kind of a big deal Staff

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    #2
    Cant you just fix it? Or would it take a long time?
     
    aaron_nimocks, Nov 3, 2005 IP
  3. wrmineo

    wrmineo Peon

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    #3
    If you can fix, even if you're in the right, it's probably better to fix merely for the CRM aspect.

    A happy customer will tell 3 people, but sadly, a disgruntled customer will tell 14.

    If he's being a real ass, fix it and thank him for his business, but let it be "politely known" he needn't contact you for future services - no need to have that kind of a customer.
     
    wrmineo, Nov 3, 2005 IP
  4. DPTony

    DPTony Peon

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    #4
    Just fixed him and thanked him. He just gave me a testimonial aswell. Thanks
     
    DPTony, Nov 3, 2005 IP
    mattmdesign likes this.
  5. wrmineo

    wrmineo Peon

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    #5
    Glad it worked out for both of you - but in the end, you're the real winner; well done.
     
    wrmineo, Nov 3, 2005 IP
  6. heapseo

    heapseo Peon

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    #6
    might be worth drawing up a detailed contract for future clients to avoid any potential nastiness
     
    heapseo, Nov 4, 2005 IP
  7. jestep

    jestep Prominent Member

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    #7
    I agree. Definitely make it clear exactly what the customer is entitled to.

    Glad it worked out for you.
     
    jestep, Nov 4, 2005 IP