1. Advertising
    y u no do it?

    Advertising (learn more)

    Advertise virtually anything here, with CPM banner ads, CPM email ads and CPC contextual links. You can target relevant areas of the site and show ads based on geographical location of the user if you wish.

    Starts at just $1 per CPM or $0.10 per CPC.

Losing customers at the final hurdle - advice/comments sought!

Discussion in 'General Business' started by Notting, Mar 15, 2006.

  1. #1
    I have a site that sell using cubcart and pay processes using paypal. A number of people put the items in the basket, register with my site but then don't complete the order due to having to sign up with paypal.

    In the last hour out of 25 people placing orders, 6 have not completed the transaction due to (i guess) not wanting to sign up with paypal (or cant be bothered to sign up with paypal). I have now put a notice on the item:

    imply add the quantity of tickets you want to buy to the cart, hit "view cart " and follow the instructions from there! You will be directed to the paypal page - if you dont have an account, sign up for paypal- it only takes a 30 seconds!

    I hope this helps - losing 6 orders is not cool.

    Any other suggestions?

    Thanks
    Jamie

    Edit: Not wanting to pre-empt any good advice that was undoubtly going to flow my way ;) but i have phoned up the people that did not complete payment and persuaded them to place the order again and sign up with paypal!! Persistence seems to be the key to blocking peoples laziness.

    ..still - any suggestions in how to get them to not be too lazy to sign up in the first place still appreciated!!
     
    Notting, Mar 15, 2006 IP
  2. TheHoff

    TheHoff Peon

    Messages:
    1,530
    Likes Received:
    130
    Best Answers:
    0
    Trophy Points:
    0
    #2
    Have you priced a merchant account? 6 orders lost per hour sounds like it would easily pay for a merchant processing system.
     
    TheHoff, Mar 15, 2006 IP
  3. mopacfan

    mopacfan Peon

    Messages:
    3,273
    Likes Received:
    164
    Best Answers:
    0
    Trophy Points:
    0
    #3
    You should look at 2CO.com. This may be a good solution for you.
     
    mopacfan, Mar 15, 2006 IP
  4. Notting

    Notting Notable Member

    Messages:
    3,210
    Likes Received:
    335
    Best Answers:
    0
    Trophy Points:
    280
    #4
    Unfortunately a merchant account is not yet cost beneficial due to the size of order being fairly small and that for some months of the year the site does not sell anything due to season. I will keep looking into it though.

    Thanks for your replies
     
    Notting, Mar 15, 2006 IP
  5. TheHoff

    TheHoff Peon

    Messages:
    1,530
    Likes Received:
    130
    Best Answers:
    0
    Trophy Points:
    0
    #5
    Do you have Paypal Account Optional turned on in your settings?

     
    TheHoff, Mar 15, 2006 IP