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Lycos Gives a Damn

Discussion in 'General Business' started by wrmineo, Feb 14, 2006.

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  1. #1
    Wow, I have to say that I'm thoroughly impressed for the first time with Lycos. They have gone leaps and bounds above working towards CRM than any other like online entity I've encountered to date!

    On February 10th, I sent a message to their Abuse Department, reporting a site that was hotlinking images off my site:

    Within just a few hours I got an atypical auto-response:

    So I figure okay, that will be the extent of the support I get from them.

    But sure enough, yesterday I got proven wrong:

    Sure enough, I clicked on the offending site and she's been shut-down!

    Yahoo!, MySpace and many others could take a lesson or two from Lycos - provided they gave a damn to begin with ....
     
    wrmineo, Feb 14, 2006 IP
  2. TheException

    TheException Banned

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    #2
    Wow, that's really good to hear. Their auto-response sure doesn't make it sound like they are going to do anything about it. Glad to see you got that problem off your hands!
     
    TheException, Feb 14, 2006 IP
  3. l234244

    l234244 Peon

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    #3
    This must be a one off, the messages I sent to lycos have been ignored in the past
     
    l234244, Feb 14, 2006 IP
  4. wrmineo

    wrmineo Peon

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    #4
    You might want to try again - they seem to be waking up to the fact, unlike others, that responsiveness and customer interaction is an important factor.

    I shot them back a thank you note this morning and got back a personal reply within a few hours - hope it lasts and that other companies begin to take notice that being responsive and responsible pays dividends.

    The problem is that too many can't calculate the intangibles of CRM, but kudos to Lycos for beginning to see the benefits.
     
    wrmineo, Feb 14, 2006 IP