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Number of visitors

Discussion in 'Better Analytics' started by adambloch, Jun 9, 2015.

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  1. #1
    Hi all

    I bought the plugin and have been playing with the results that it gives. the one part that I'm just a little unsure about what it is doing to my stats....

    It seems to have halfed the session Duration and there by messing up the rest of the number... Any thoughts.

    Here are the numbers before plugin added
    Sessions - Users - Page Views - Pages/Session - Avg. Duration - Bounce Rate - % New
    736,699 - 442,828 - 1,941,284 - 2.64 - 00:03:46 - 10.36% - 50.63%
    and here it is for the month after added.
    1,481,681 - 1,156,438 - 2,002,811 - 1.35 - 00:01:59 - 11.90% - 73.42%
     
    adambloch, Jun 9, 2015 IP
  2. digitalpoint

    digitalpoint Overlord of no one Staff

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    #2
    Any chance you could post a screenshot of your settings? (leave out your API credentials if you have it of course)
     
    digitalpoint, Jun 9, 2015 IP
  3. adambloch

    adambloch Member

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    #3
    Hope this helps show what I have messed up :)

    stats.jpg
     
    adambloch, Jun 9, 2015 IP
  4. digitalpoint

    digitalpoint Overlord of no one Staff

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    #4
    That all looks normal. But after visiting your site it looks like there is some funkiness going on with Google Analytics. Specifically something called snapwidget is loading Google Analytics also. I suspect that might be causing double reporting of things. Do you have an option to disable the Google Analytics functions in whatever Snap Widget is?
     
    digitalpoint, Jun 9, 2015 IP
  5. adambloch

    adambloch Member

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    #5
    Is that better? was the snap widget using the same UA number? It's just an Instagram widget...

    <center><iframe src="http://snapwidget.com/in/?h=YXVkaXNwb3J0bmV0fGlufDIxNXwxfDh8fHllc3w1fG5vbmU=" allowTransparency="true" frameborder="0" scrolling="no" style="border:none; overflow:hidden; width:230px; height: 1840px" ></iframe></center>
    Code (markup):
    It must be adding the Google Analytics at their end...
     
    adambloch, Jun 9, 2015 IP
  6. digitalpoint

    digitalpoint Overlord of no one Staff

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    #6
    It seems okay... but probably the only real way to tell would be within your Google Analytics account reporting... does it look normal to *you*? :)
     
    digitalpoint, Jun 9, 2015 IP
  7. adambloch

    adambloch Member

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    #7
    lol What's normal :)

    Do you want to have a look? PM email address :)
     
    adambloch, Jun 9, 2015 IP
  8. adambloch

    adambloch Member

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    #8
    how do you alter the sessions time?
     
    adambloch, Jun 9, 2015 IP
  9. digitalpoint

    digitalpoint Overlord of no one Staff

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    #9
    Are you referring to how long Google treats a user's session? That's under your Google Analytics settings under Admin -> Property -> Tracking Info ->
    Session Settings. https://www.google.com/analytics/web/?#management/Settings/

    If you have altered that at all, you would definitely see huge differences in things like sessions and session times. I believe the default is 30 minutes.
     
    digitalpoint, Jun 9, 2015 IP
  10. adambloch

    adambloch Member

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    #10
    Session timeout
    MINIMUM: 1 minute, MAXIMUM: 4 hours

    Hours 0
    Minutes 30
    Campaign timeout
    MAXIMUM: 24 months

    Months 6
    Days 0
    Hours 0
    Minutes 0
     
    adambloch, Jun 9, 2015 IP
  11. adambloch

    adambloch Member

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    #11
    Is it possible the Track Users With Analytics Blockers could be double counting all the users?
     
    adambloch, Jun 9, 2015 IP
  12. digitalpoint

    digitalpoint Overlord of no one Staff

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    #12
    It shouldn't be unless you are somehow getting invalid/fake sessions being injected into your site... Like if you were to have one of those addons that create fake online users, that certainly could do it, because it piggybacks the XF session system.

    Actually, I guess if you have *any* addon that is doing anything strange with sessions, it potentially could be an issue. Or if you have a misconfigured session setup... like if you had 2 web servers that weren't sharing sessions, so each user ultimately was getting a session created separately on each web server.

    I suppose it wouldn't hurt to just disable that feature if you think you might have something non-standard going on with XF sessions somehow.
     
    digitalpoint, Jun 9, 2015 IP
  13. adambloch

    adambloch Member

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    #13
    No we have no fake users or anything that I can think of that would do anything with session numbers... It was only when I upgraded from the free version to the paid that the numbers started to look a little strange... I have turned off the Track Users With Analytics Blockers and I guess I'll just have to wait to see what happens :)
     
    adambloch, Jun 9, 2015 IP
  14. adambloch

    adambloch Member

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    #14
    Ok so we have left it alone and things still seem a little odd. We have been talking to Google and the problem seems to be with the tracking items... they don't understand what is going on either but everyone agrees that the numbers are wrong.

    Thery also seem to think it's to do with the landing page not set that we now seem to be getting since we install the addon.

    Event Category Total Events Unique Events
    1. Attachment 976,370(40.94%) 776,389(56.61%)
    2. User 882,387(37.00%) 422,222(30.79%)
    3. AJAX Request 232,083(9.73%) 51,205(3.73%)
    4. Error 104,616(4.39%) 16,404(1.20%)
    5. Email 82,714(3.47%) 32,329(2.36%)
    6. Link 75,905(3.18%) 53,808(3.92%)
    7. Content 30,283(1.27%) 18,693(1.36%)
    8. Moderator 328(0.01%) 164(0.01%)
    9. User Engagement 135(0.01%) 134(0.01%)
    10. Checkout 35(0.00%) 33(0.00%)

    Sessions 1,475,153
    Users 1,162,820
    Page Views 1,900,948
    Pages/Session 1.29
    Avg. Session Duration 00:01:56
    Bounce Rate 13.09%
    % New Sessions 74.18%
     
    adambloch, Jun 25, 2015 IP
  15. digitalpoint

    digitalpoint Overlord of no one Staff

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    #15
    I guess you could disable the even tracking stuff, see if numbers look normal for you, and then slowly reenable them. Never seen what you are describing in any other install though... Very strange. Maybe even stranger that not even Google can tell you what's going on. Lol
     
    digitalpoint, Jun 25, 2015 IP
  16. adambloch

    adambloch Member

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    #16
    It seems to be the attachments that start things happening. The result of having them on or off seems make things a little odd

    attachments off

    Sessions
    43,536

    Users
    32,835

    Page Views
    110,696

    Pages/Session
    2.54

    Avg. Session Duration
    00:03:36

    Bounce Rate
    11.41%

    % New Sessions
    49.77%

    Turned back on

    Sessions
    83,323

    Users
    72,526

    Page Views
    112,489

    Pages/Session
    1.35

    Avg. Session Duration
    00:01:57

    Bounce Rate
    5.69%

    % New Sessions
    73.87%

    So it would look like turning it on doubles the numbers, I guess by halving the session time... any thoughts? (These are two different days but only a few thousend page veiws different)
     
    adambloch, Jul 7, 2015 IP
  17. digitalpoint

    digitalpoint Overlord of no one Staff

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    #17
    Do you get a ton of attachment downloads from other sites (like images or something that are embedded on different domains so the user "downloading" it doesn't actually visit your website?
     
    digitalpoint, Jul 7, 2015 IP
  18. adambloch

    adambloch Member

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    #18
    There might be a number of Images that are hosted on photo bucket and the like...
     
    adambloch, Jul 13, 2015 IP
  19. digitalpoint

    digitalpoint Overlord of no one Staff

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    #19
    That wouldn't matter because they are considered attachments as far as XenForo is concerned.
     
    digitalpoint, Jul 13, 2015 IP
  20. adambloch

    adambloch Member

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    #20
    Well the answer then I guess is no... Looks like the session time halves.. it's all a little strange...
     
    adambloch, Jul 13, 2015 IP
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