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PDG Shopping Cart -"Must order more than $.01" error

Discussion in 'eCommerce' started by WebSailor, Feb 11, 2010.

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  1. #1
    We've been running PDG Soft's cart for a few years with no problem and recently upgraded to their "commerce" edition. Now, every so often customers (they call to tell us) are getting a "you must order $.01" error when they proceed to checkout. I'm being told it's because the user doesn't have cookies enabled to remember that an item has been added to their basket.

    We didn't have this error with the old (or nobody called) version and PDG is telling me it has nothing to do with their software. They say it's either a browser issue or cookies are disabled. Is this something you just have to accept in online business - that some users won't have cookies enabled or know how to enable them?

    Last night 3 people called with the error - don't know how many didn't call and just left our site. That's a lot of lost biz.

    Thanks.
     
    WebSailor, Feb 11, 2010 IP