Problems with ticketing system caused by .htaccess file

Hi,

We have an online ticketing system that always worked fine, but after Joomla's installation, because of the .htaccess file it doesn't.

The default for us:

RewriteEngine On

RewriteCond %{HTTP_HOST} !^$
RewriteCond %{HTTP_HOST} !^www\.smesolutions\.co.uk$ [NC]
RewriteRule !^blog(/.*)?$ http://www.smesolutions.co.uk%{REQUEST_URI} [R=301,L]

Code (markup):

Thanks to that .htaccess our website works and it has SEF on, but the ticketing system doesn't, because our subdomain got redirected to the main domain.

So I rewrote it to:

RewriteEngine on
RewriteBase /
RewriteCond %{HTTP_HOST} ^www\support.smesolutions\.co.uk
RewriteRule ^$ ticket/ [R=301,L]

Code (markup):

With this the website works and SEF is on but when I go to the ticketing system at support.smesolutions.co.uk I can't see the wording in the software, only the code.

So I deleted the .htaccess file and the ticketing system works fine, but the website doesn't, I get 404's all around the place.

Problem is that I need to keep the current url structure for my website, it's quite big and many things are based on static links I've setup based on the urls created by mod_rewrite.

Does anyone have any idea how to solve this issue?

 

I am not even sure, I understand your problem correctly. So you have the main website with a CMS on www.smesolutions.co.uk and a ticketing system on www.support.smesolutions.co.uk, right? Sounds to me like using two virtual host containers would elegantly keep those two apart.

 

Heh, yeah that's the problem , I fixed it by making a redirect from support to other domain and setup new ticket system there instead, I don't know what virtual host containters are :/ Maybe one day I'll learn.

 

A virtual host container simply is <virtualhost></virtualhost> in your apache config. As far as I understood it, you have something like:

<virtualhost>
Servername: www.smesolutions.co.uk
Serveralias: support.smesolutions.co.ok
Documentroot: /var/www/htdocs
</virtualhost>

Simply put two of those virtualhost sections in your apache config and your htaccess files wont interfere any longer. Even better: You can skip htaccess files altogether and include their directives directly in the apache config, which is the recommended way to do it anyway.