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Store owners: do you monitor shipments?

Discussion in 'eCommerce' started by Pasqal, Feb 19, 2024.

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Do you monitor shipments?

Poll closed Feb 26, 2024.

  1. No. We deal with issues as they surface, when a customer contacts our customer service

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  2. Yes. We monitor all shipments until they are delivered to early detect any problems

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  1. #1
    For years I have been monitoring all my shipments to early detect any problems (delays, lost packages, fake deliveries, etc.) before the customer files a claim, but this a huge cost and I am unsure if it is worth it.
    Thanks!
     
    Pasqal, Feb 19, 2024 IP
  2. Vivsmei

    Vivsmei Greenhorn

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    #2
    It will be risk if not to monitor
     
    Vivsmei, Feb 29, 2024 IP
  3. GreenHost.Cloud

    GreenHost.Cloud Member

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    #3
    It is important to weigh the cost of monitoring against the potential cost of customer claims. Trusting in the reliability of your shipping provider may help offset some of your monitoring costs.
     
    GreenHost.Cloud, Apr 16, 2024 IP