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Support Ticket & Live Chat Software

Discussion in 'Content Management' started by calum, Jul 7, 2012.

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  1. #1
    Currently we are developing a website providing business services to customers. I was wondering if anyone had any advice or suggestions regarding support software?

    We are looking for a single script that does both support tickets and live chat combined, not two separate scripts.

    Any suggestions?
     
    calum, Jul 7, 2012 IP
  2. Techking

    Techking Well-Known Member

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    #2
    I could develop the same for you .

    PM me if you interested .

    Regards
     
    Techking, Jul 7, 2012 IP
  3. calum

    calum Peon

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    #3
    I didn't say I wanted something developed
     
    calum, Jul 7, 2012 IP
  4. Cybercon

    Cybercon Active Member

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    #4
    Cybercon, Jul 7, 2012 IP
  5. Harry Du

    Harry Du Peon

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    #5
    You can try a customer support solution with both those features already built in. I can recommend a system I’ve been using for a year – www.focalscope.com. It has both supportticket handling + live chat.
     
    Last edited: Jul 12, 2012
    Harry Du, Jul 12, 2012 IP
  6. rashida

    rashida Active Member

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    #6
    I would suggest AJ Help Desk which is the best web based help desk software with robust ticket support, live chat services support & email support solutions. It is the best help desk tool to manage all your support solutions very effectively.
     
    rashida, Jul 13, 2012 IP
  7. zubizubi

    zubizubi Active Member

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    #7
    Livezilla is also a good one.
     
    zubizubi, Jul 13, 2012 IP
  8. majdi33

    majdi33 Peon

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    #8
    your best bet would be either kayako or whmcs + the chat plugin
     
    majdi33, Jul 13, 2012 IP
  9. soulseo

    soulseo Member

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    #9
    You can also check out Live2Support.
     
    soulseo, Jul 13, 2012 IP
  10. rohitlakshman

    rohitlakshman Peon

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    #10
    Try HappyFox, a cloud based help desk software. It has a clean design and comes free for two agents.
    They also offer affordable monthly plans.
     
    rohitlakshman, Sep 4, 2012 IP
  11. joseprincely

    joseprincely Member

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    #11
    How about ZOpim, Have any one used it? I can see many Websites using it.. Looking cool too.
     
    joseprincely, Sep 5, 2012 IP
  12. nufox

    nufox Peon

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    #12
    I'd recommend you Zopim. It's relatively easy to use.
     
    nufox, Sep 5, 2012 IP
  13. sanity1984

    sanity1984 Peon

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    #13
    I use liveagent and it has been very great. It offers both tickets, live chat, offline message sending and has many other features. The administration section also allows you to see all customers browsing the site, what page they are on, there ip location and it shows up as their name if they have put in a ticket in the past so that you can easily pull up their history before they even ask a question! The admin section also allows for the creation of different departments for customers to choose from when submitting a request or asking for live help.
     
    sanity1984, Sep 23, 2012 IP
  14. youtalkmedia

    youtalkmedia Member

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    #14
    if your doing live chat, make an option to disable the chatbox.
    I have been on some websites that have the chatbox, and there are so many connections that the sites speed decreases to a crawl.
    Something cool would be to have it off when you first go to it, then have the user turn it on, then after say 5 min inactivity, it turns off again.
     
    youtalkmedia, Sep 23, 2012 IP
  15. sanity1984

    sanity1984 Peon

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    #15
    I haven't seen any adverse performance issues using the full functionality. I am using Magento and have had it installed for about 50% of the sites life span and I didn't notice anything before or after. youtalkmedia, how big of a performance increase have you observed on your sites? Are you using wordpress, magento, joomla?
     
    sanity1984, Sep 23, 2012 IP