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Ticket Systems for incoming e-mails?

Discussion in 'General Business' started by tdd1984, May 5, 2012.

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  1. #1
    Does anyone know of a good ticket system to use to track our inbound e-mails with through our membership sites. We are in the business of selling trial offers such as diet offers. I am looking for something that will allow us to track tickets more efficiently and etc. You know when someone sends in an e-mail to us.
     
    tdd1984, May 5, 2012 IP
  2. jacksarlo

    jacksarlo Well-Known Member

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    #2
    If you're looking for customer support/contact us ticket systems so that customers/visitors can email you can you can easily keep track of every email and every reply you might try these:

    kayako
    osticket
    zendesk
     
    jacksarlo, May 6, 2012 IP
  3. Dominick

    Dominick Active Member

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    Kayako is indeed a good one but they are very expensive. You can look at LA desk by Qualityunit, which is around 99$ for 1 user instead of 500$ (kayako). If you just want to convert emails into tickets HESK.com will also do, which is free.

    Other good alternatives are:
    - Helpspot (from the creators of snappy) - also used by campaignmonitor
    - whmcs which also supports a billing system but their ticket system is also good.
    - Ceberus - THe layout is a big outdated but their core is extremely stable.
     
    Dominick, Sep 15, 2013 IP