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Using Customer Service Email Management?

Discussion in 'General Business' started by karated, Dec 7, 2006.

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  1. #1
    For those with multiple reps answering email, are you using software to manage the email? Are you happy with it?

    I'm looking for software to queue, manage and thread inbound emails for distribution among 3-4 customer service reps with 1 manager and I'd like to compile a short list of companies to speak with.

    Thanks.
     
    karated, Dec 7, 2006 IP
  2. drig

    drig Peon

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    Look at some helpdesk support. There are many free / open source versions and one of the most widely used paid programs is: http://www.kayako.com/
     
    drig, Dec 7, 2006 IP
  3. Corey Bryant

    Corey Bryant Texan at Heart

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    We are installing and getting ready to use Microsoft Dynamics. Before that we were happy with using SmarterTicket. We just switched because of the nice integration into MS Exchange.
     
    Corey Bryant, Dec 7, 2006 IP
  4. AbsolutelyFreeWeb

    AbsolutelyFreeWeb Peon

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    AbsolutelyFreeWeb, Dec 23, 2006 IP