What Is Up With Bluehost Lately?

I have quite a few clients that like that company for whatever reason.

Lately, their sites have been slow and a couple of people keep getting hacked, over and over. Last week, one of my clients got an email stating her website was suspended because a file was causing too much load on their servers. The file they linked? A CSS file.

They sent a pile of instructions telling her to reset her password, yada, yada, nothing I haven't done a ton of times before.

Then, they locked it so no one could change anything. Now, I have to call my favorite people in the world (Oh good ole' Bluehost support...).

You would think that would be a 2 minute task and it usually is. Lately though, I can't get a hold of them. I spent 45 minutes on the phone on hold before I gave up and moved to the live chat. I spent an hour on the live chat with an estimated wait time of 1 minute.

I emailed them and have been trying all weekend to get a hold of these idiots to no avail.

Month by month, their service is getting worse and I swear they're hiring Geek Squad interns to run their technical service department.

Hold that, I actually got a hold of someone on live chat through reseller support (since I'm a reseller). "Oh, sorry, we can't unlock anything. Technical usually does that stuff." Of course I was promptly transferred to another queue where it sat in limbo land forever and I gave up.

 

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