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What support ticket solution should I use for my members

Discussion in 'General Business' started by ebusinesstutor, Dec 3, 2005.

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  1. #1
    I own a free advertising service called the Free Traffic Bar. I offer members a forum area where they can ask for help, but I also offer them a support button that takes them to an email form that lets them ask me for help directly by sending me an email.

    Our membership has been growing swiftly and I am finding it difficult to remember what troubleshooting steps I have already taken with a member in our email exchanges.

    I did find some solutions at HotScripts, but it is hard for me to know which one is suitable and I would prefer to hear from some people who have used some systems as to which ones they liked.

    Can anyone recommend a good open source or low cost support ticket software solution? It would be email/web only and would not have to integrate with live help or phone systems.

    Thanks,
     
    ebusinesstutor, Dec 3, 2005 IP
  2. Talkfreelance

    Talkfreelance Peon

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    #2
    I recommend kayako.com's support ticket solution and live chat, used it before and it's great :)
     
    Talkfreelance, Dec 3, 2005 IP