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Yahoo Upgrade... What a nightmare!

Discussion in 'Yahoo Search Marketing' started by mdj101, Jul 3, 2007.

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  1. #1
    Last night my overture account showed a zero balance so I added £25 before upgrading so that my adds would not be affected during the upgrade (was warned it would take 8 hours)

    This morning, I get an email saying my account has been upgraded. then another email saying its depleted and my ads are no longer showing.

    I log into the new control panel and it shows my balance as £-70.27

    HOW THE HELL DO THEY WORK THIS OUT!

    I've emailed support 3 times and am yet to get a reply.

    Im now loosing vistors and subsequently money because there not showing my ads, through what I can see is no fault of my own.

    Can anyone shed any light or provide a quicker more direct way of getting hold of yahoo, even a telephone number!
     
    mdj101, Jul 3, 2007 IP
  2. mdj101

    mdj101 Peon

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    #2
    Still no reply from yahoo?
     
    mdj101, Jul 3, 2007 IP
  3. fcphost

    fcphost Banned

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    #3
    isn't there a number you can call??
     
    fcphost, Jul 3, 2007 IP
  4. seostew

    seostew Well-Known Member

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    #4
    1-866-YahooSM. Memorize it. I'm not sure if they support UK.
     
    seostew, Jul 3, 2007 IP
  5. sk1982

    sk1982 Peon

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    #5
    I signed up recently using a voucher code for the free £50, but when I was going through the process, at the end it said it was giving me £100 free credit. Great I thought, til I log in and there's nothing in my account. No reply from Yahoo yet either.
     
    sk1982, Jul 4, 2007 IP
  6. solution2u

    solution2u Peon

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    #6
    I believe you have to wait for 24 -48 hours before it show in your account.
     
    solution2u, Jul 4, 2007 IP
  7. netidme

    netidme Peon

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    #7
    Customer Solutions
    Yahoo! Search Marketing


    Free phone from the UK: 0800 169 9740
    International rate phone number from outside the UK: (+ 353) 1 866 3296 Lines open Monday to Friday 9am - 5.30pm GMT
     
    netidme, Jul 4, 2007 IP
  8. bloggingseo

    bloggingseo Active Member

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    #8
    Yes try the numbers that neditme posted. They really should work it out soon> i honestly think this problem will be resolved fairly quickly. Sometimes their customer service sucks but if you have been a faithful customer they will usually be quick to fix. Good luck getting it worked out.
     
    bloggingseo, Jul 12, 2007 IP
  9. mdj101

    mdj101 Peon

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    #9
    well, i finaly got a reply saying it was an error, but i must admit i HATE the new software. its so informative.

    You can't see the bids for other ads, well at least I haven't found a way yet?
     
    mdj101, Jul 12, 2007 IP