You talk too much!

How would I tell a customer that they ask to many questions, im selling a site to someone (No-one of this forum) and they have PM'ed me 34 times within 2 days, and tbh I feel like just saying "arg, shut up!", the questions are silly newbie things like "will google index this site" and "how do I use FTP", now I'm a nice person but I if it keeps doing he will slow down my other work so how can I say it a nice way to read some books ?

 

Tell him that your only selling the site, not advice on how to manage it.

 

Mmm okey, but im a very kind person and I would feel that im letting him down, would he react okey to that you think?

 

Depends on how much the site and your time is worth, if you're making a killing (relative to your circumstances) be nice otherwise just be professional and explain it is not economically viable to answer in that sort of detail, the worst that can happen is you'll lose the sale.

 

I guess you have to decide whether helping him with his questions will cost you the sale or not... maybe he's not willing to buy the site unless he knows how to set it up and run it?

But, if you truley don't have time to help him - as long as your informative about it and use good word choice I don't see how he could get upset with you. Since Im a web host I deal with this alot as well. Since I'm a small host I don't get many experienced webmasters and am faced with these questions alot. I go out of my way to help people along the way (since we all were newbies at some point). But, I do this to not only get the business but keep the business. You just have to decide whether or not it's worth risking the sale of the site.

 

Hello

Well it depends you know.

For someone who's in real need of money.He will take the pain of answering all the question to get that "WORK" for my money.


Then are SMB businesses where you have to see what's important to you : They say "Time is money".

Value your time .Cash it the best way you can.

Some are only looking for making profiles.

So decide which boat you are in as you move forward in you career go for client qualification..that's judge whether if a specific person is going to be respectable client in terms of payment and biz relationship.Is your client worth spending time with kindda thingys u know.

Thanks

 

Just respond whenever you have time. Tell the person that you are busy and are working on more than just his project.

If the person can't accept that, let him know that you will not be able to work with him.

 

Okey, I see the awanser. Thanks guys (Oh for a note the money he paid was $40)

 

lol

For that amount I would let him know the basics of what he's getting and then direct him to Webmonkey.com as an additional resource for webmaster info.

 

Charge him $5.00 per PM!!

Okay...!!!

 

Well, seeing as he only paid $40, I wouldn't spend too much time on his questions. Only reply to his PM's once a day (and not as soon as possible). That'll probably lighten the load for you.

If he had paid a larger amount (e.g. $500+), I would provide as much as support as possible. The buyer sort of becomes your 'client' then, and you really should help him setup the website and have it running smoothly.

But for a mere $40 it's not worth it

 

38 pms for $40 bucks?

Wow is all I can say.

Best Regards,
Surfup

 

A lot of those people have way too much time on their hands. Teach them how to blog for crying out loud

 

Completely agree with Kings. If you only respond to emails every few hours or so, there's only so many questions you can answer in a work day Of course if the sale was for alot more, and this customer may be good to you in future sales, you may approach it differently. It's a matter of managing your time most efficiently and what makes good business sense.

cheers